TurboTax Live Transforms the Assisted Tax Prep Experience with AI-Powered Expert Matching to Pair Filers with a Tax Expert for Help Along the Way Through TurboTax Live or to Hand Off Taxes Completely with TurboTax Live Full Service
TurboTax, from Intuit (NASDAQ: INTU), the global technology platform that makes TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp, announces the launch of its products for tax year 2021. Whether filers want to do their taxes themself with TurboTax Online, get expert help as they go with TurboTax Live, or hand them off to a dedicated tax expert with TurboTax Live Full Service, TurboTax helps taxpayers file with complete confidence.
New for tax year 2021, TurboTax is introducing AI-powered expert matching to pair tax filers with experts experienced in their personal tax situation for a first of its kind full service tax preparation experience. With a network of thousands of tax experts, TurboTax Live has a dedicated tax expert who specializes in every situation.
“We know taxpayers can struggle to find a tax expert that specializes in their unique tax situation, and when they do, they can be left in the dark throughout the process. We can do better for American taxpayers,” said Greg Johnson, executive vice president and GM of Intuit’s Consumer Group. “TurboTax has every tax situation covered, whether filers want to do it themself, with expert help, or just hand off their taxes to an expert matched to their specific tax situation. Whether self-employed, a crypto investor or a new homeowner with a growing family, TurboTax filers can file with confidence knowing they are getting every credit, every deduction, and their maximum refund, however they want to file.”
For those looking for the extra confidence that comes with a tax expert, TurboTax Live connects filers with their own dedicated tax expert to do their taxes for them or provide help along the way.
TurboTax Live Full Service: Filers can get matched with a dedicated tax expert to do their taxes from start to finish, keep them in the loop along the way, and review their taxes with them before filing.
- Get Started with Ease: Customers will be assigned a Tax Prep Assistant who will take the pain out of getting their documents together, get them prepared for their dedicated tax expert, and will ensure they get the best match for their situation. Like a personal tax concierge, Tax Prep Assistants are available throughout the filing process to answer any questions that come up along the way. From the comfort of home, taxpayers can then simply snap photos of their documents or import their 1099s and W-2s directly from hundreds of financial institutions and payroll providers.
- Match with a Dedicated Tax Expert: Using Intuit’s AI and ML models, TurboTax uses dozens of attributes to match filers with their own dedicated tax expert right for their unique tax situation, whether they are a self-employed creator to a first time parent. With a network of thousands of tax experts, TurboTax Live has a dedicated tax expert who specializes in every situation giving filers total confidence their taxes are done right. Plus, new this year, filers can get comfort in knowing they can keep the same dedicated tax expert every year.
- Stay In the Know Along the Way: TurboTax Live Full Service tackles one of the biggest pain points for taxpayers who have their taxes prepared for them. Users will get ongoing communications and notifications, so they know what their expert is working on and when their return is expected to be done. And dedicated tax experts are available to answer any questions along the way.
TurboTax Live: Filers get unlimited tax advice as they go from live tax experts and a final expert review before they file to ensure taxes are done right.
- Expert final review: Customers get an expert final review of their return for 100% confidence their taxes are done right and they receive every dollar they deserve.
- Virtual convenience: Taxpayers can connect virtually with a tax expert from anywhere, on a computer or mobile device, and at a time they select.
- Year-round unlimited tax advice: The network of TurboTax Live tax experts are available year-round and on-demand in English or Spanish to give tax advice and answers specific to each unique tax situation, as often as a taxpayer needs.
- 100% expert approved guarantee: TurboTax Live has a 100% Expert Approved Guarantee for all tax returns, advice, or reviews provided by TurboTax Live experts.
“Taxes done your way. No work, no worry. That's our vision at TurboTax,” said Lance Williams, vice president of product management for TurboTax Live. “This year with TurboTax Live, we’re delivering an experience right for each filer so they can find their perfect match giving them total confidence at tax time.”
For those that want to file themself, TurboTax has a portfolio of products. From the simple tax situation to those with investments and self-employment income, TurboTax has personalized guidance to help filers easily get every deduction and credit they deserve.
TurboTax Premier: Delivers a best-in-class experience for the 30 million investors, including the traditional investor, robo-investor, cryptocurrency investor, the new millennial investor, and real estate investors.
- Quick and Easy Import: Filers can easily import up to 10,000 stock transactions from hundreds of Financial Institutions and up to 4,000 crypto transactions from the top crypto exchanges.
- Personalized Guidance: Whether you sold stock, crypto or have rental property income, TurboTax Premier has tailored guidance to ensure filers accurately report investments. A new and improved crypto experience makes reporting cryptocurrency fast, easy, and straight forward, just like reporting other investments in TurboTax. And those with rental property will be guided through reporting their rental income and claiming their deductions so they don’t leave any money on the table.
TurboTax Self-Employed: Provides the best year-round solution for self-employed business owners’ specific tax situations, including entrepreneurs running their own business or those working a side gig.
- Industry Specific Guidance: TurboTax searches over 500 deductions and credits based on a tax filer's specific tax situation and, using advanced ML models, will find and recommend overlooked deductions that others might miss.
- 1099-NEC Snap and Autofill: Snap.Tap. Done. Taxpayers can snap a photo of their 1099-NEC, verify their data, and TurboTax will put all the information on the right tax forms for them, eliminating data entry and providing accuracy of reported self-employment income.
- Personalized Audit Assessment: Audit Assessment calls out potential red flags and uncovers self-employed deductions filers may have missed so they can file with confidence.
- Year-round Help: Once this year’s taxes are filed, the year-round estimator will give filers an estimate of next year’s taxes so there are no tax surprises.
All TurboTax Online products are now available at www.TurboTax.com, the Apple App Store and Google Play Store.
Intuit is the global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Please visit us for the latest information about Intuit, our products and services, and find us on social.
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“TurboTax has every tax situation covered, whether filers want to do it themself, with expert help, or just hand off their taxes to an expert matched to their specific tax situation."
Lisa Greene-Lewis, Lisa_Greene-Lewis@intuit.com