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The trending nature of advanced conversational intelligence has granted it a growing wave of media gravitas in recent months, including a September report by The Intelligence. The report noted that communications technology mega cap company Apple is investing “millions of dollars a day” to further develop conversational intelligence features in its products such as the iPhone and its Siri voice assistant (https://ibn.fm/lH08j).
Robotics and Automation News noted the importance of using such technologies to improve customer interactions, including order service and upselling, in a recent report on the technology’s B2B potential. The report notes that the use of smart chatbots and virtual assistants in…
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