When companies put their best interests ahead of their customers. When they get too big and bring in too strict policies without regard to what their customers may or may not want. What I mean by this is for instance, if a customer who has a small business starts a page for their business, try hard to establish it and build it to get traction, pays a lot of money for ads and promotion to Facebook® and others, then for Facebook® to easily disregard them as nobodies and stop them from logging in to me is horrendous. They may have billions of dollars, billions of people using their site and doing business with them. But why no good customer relations? Don't they know everyone with a business needs them now?
How I ended up here. I started one company, Now Care Products in 2010, that was all done by me at first with the marketing, promotion, and spreading news of my company by word of mouth locally. Then later on it gets exhausting and I need some help so I hired someone to help me set-up my Facebook® and gain likes and followers that wanted our products or wanted to learn and was interested in our products. We received over 12 thousand likes and many people engaging with us through that site. Then I started another company later on in 2016 called Seed Volage Tech Corporation and wanted to do the same for it's Facebook® page to gain traction by being a new company and wanting it to be successful.
Facebook® sent a message in 2015 that we had a gray business account and it had to be attached to a profile, but why didn't they inform us of this before we spent so much money on getting people to follow and like us on there, as I would've have done that then. It feels a bit like we used you now goodbye, adios, we will still make our money. Facebook® is the number one social media site that is a priority to help your business grow. I'm like what? (To myself) I'm in my early forties, an African-American woman, with a child to raise and reach for the stars and not have to worry about our future. The page was set-up by someone in their name and then years later she moved on and no longer was working for the company.
We emailed and couldn't call as you know they don't have a phone for customer service, everything you do has to be by email with them. So I was like, well if I can't log in, I sent in my ID and bill and proof I owned the intellectual property and if you can't change it to my information just please remove all my content because many of it has intellectual property and if I can't update and manage my pages, I rather for them to just come down. Which in reality I really just wanted to keep everything up that I worked so hard on and continue to build. Well they just kept copying and pasting the same replies and after my last attempt to get this done was to no avail.
They removed some of the pages, but not all. They would remove the ones I worked hard on and had engagements on and leave the ones up with 21 likes, I'm saying to myself. Then now in 2018 I said I will just sue them to show them that small businesses matter and they should be more considerate and want to help instead of hindering when people work hard and just want to survive in the business world. No attorneys I contacted wanted to help me so by me also being a paralegal at times, drafted the paperwork myself and filed it. Now I see what happens.
https://www.pacermonitor.com/public/case/24086211/Harrison_v_Facebook,_Inc
Contact
Seed Volage Tech Corporation
***@seedvolagetech.com
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