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AT&T cell phone outage hits the US: How to use Wi-Fi calling

A cellular outage disrupted service for thousands of AT&T customers Thursday, leaving some devices on SOS mode. Here's how to restore connections on some phones.

AT&T on Thursday confirmed an outage affecting thousands of cell phone users, including some customers on other networks who attempted to call AT&T users.

"Some of our customers are experiencing wireless service interruptions this morning," AT&T said Thursday. "Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers." 

If it wasn’t bad enough to find yourself unable to make phone calls from your mobile device, some iPhones are reported to be stuck in Emergency SOS mode as a result of the outage. There are a few steps that have been reported to restore cellular connections on some phones.  

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Outages were reported by tens of thousands of users across the country. In particular, some iPhone users are being hit, leaving devices on SOS mode, preventing them from making calls, sending SMS text messages or using their cellular data.

iPhone's SOS mode is triggered when your cellular connection is lost, which means you can only complete SOS calls or texts to emergency services. However, there are several things you can do to get your smartphone back online if you are affected by the outage.

If you have a problem enabling "Wi-Fi Calling":

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You can also switch to Data Roaming to regain service, but this feature may cost extra money, depending on your cellular carrier and plan. 

Find these settings in the same Cellular area described above.

Or you may want to force-restart your iPhone if it isn't responding:

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This should be a wake-up call to check your own digital security and protection. One weak device in your world can take down the rest of your technology at home.

Several emergency 911 call centers throughout the US are being overloaded with calls from people simply testing to see if their phones are working. Fire and police departments are asking that people not call 911 unless they have an emergency.

Whether this event was a cyberattack or not, be prepared by adding antivirus security protection to all of your devices.

The best way to protect yourself from malicious attacks and disruptions is to have antivirus protection installed on all of your devices. Having good antivirus software actively running on your devices will alert you of any malware in your system, warn you against clicking on any malicious links in phishing emails and ultimately protect you from being hacked. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices

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A cellular network outage is a reminder of how heavily we all rely on staying connected with our mobile phones.  There are steps you can take to circumvent cellular networks so you can still make and receive calls when a disruption strikes.  

By using Wi-Fi calling, you can communicate with our loved ones and emergency services without relying on cellular service. By installing antivirus software, you can safeguard your devices and data from unexpected malicious attacks that can also prevent you from keeping your device operating.

How do you feel about the current state of cybersecurity in the world?? Were you ready for this outage? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

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