One of the first partners globally recognized by Microsoft for world-class support excellence
BOSTON, MA, ecember 01, 2025 /24-7PressRelease/ -- iuvo, a leading IT consulting partner, announced that it is among the first companies in the world to earn Microsoft's new Support Services designation, a recognition that publicly validates partners with demonstrated excellence in delivering high-quality support across the Microsoft Cloud.
Launched at Microsoft Ignite 2025, the Support Services designation recognizes partners who meet rigorous standards for support capability, customer satisfaction, operational excellence, and proven performance. The designation also enables customers to identify high-performing support partners through public Microsoft badging, creating a clear differentiator in a crowded marketplace.
According to Microsoft's program documentation, designated partners must pass a stringent, third-party audit of:
- Support capabilities and processes
- Support staff expertise
- Customer satisfaction programs
- Case performance metrics, including the ability to minimize escalations to Microsoft
To achieve this recognition in the first wave, iuvo demonstrated exceptional performance across all criteria, reinforcing its reputation as a strategic, high-touch partner for Microsoft 365, Azure, and multi-cloud environments.
A Milestone Moment for iuvo
"It's an incredible honor and a validation of the work we've been doing for years," said Bryon Beilman, President & CEO at iuvo. "Being among the first globally shows that iuvo is not just keeping pace with industry standards; we're helping set them. It reflects our relentless focus on excellence and innovation in IT support."
This new designation signals to the market that iuvo consistently delivers a level of support recognized by Microsoft as exceptional. With customer expectations rising, particularly around cloud performance, operational continuity, and secure digital experiences, Microsoft developed this designation to help organizations easily identify partners capable of delivering advanced support outcomes.
What This Means for Clients
Microsoft describes designated partners as those able to provide elevated support, priority escalation paths, and exceptional customer experience, benefits that directly translate into reduced downtime, faster resolutions, and more resilient operations for end customers.
"Clients can feel assured that they're working with a partner recognized by Microsoft for delivering the highest level of support," said Beilman. "This designation means faster resolutions, deeper technical expertise, and a proven ability to handle complex environments. It's a clear signal that their business is in capable hands."
"Our customers have always valued our expertise and high-touch support, but it is nice to be recognized by Microsoft for this as well," he added. "For businesses that feel they aren't leveraging Microsoft 365 to its fullest potential, this designation is proof that there are great options out there, and we are one of those options."
Why iuvo Earned This Recognition Early
Earning the designation required meeting strict prerequisites, including prior Solutions Partner designations, CSP authorization, and existing advanced support plans, followed by rigorous audits and validation.
Beilman attributes iuvo's early achievement to the strength of its team:
"In two words: our people," he said. "We earned this early because of our proactive approach and deep technical expertise. Our team doesn't just react to issues; we anticipate them. We invest heavily in training, process improvement, and customer success, which positions us ahead of the curve."
A Signal to the Market
"This designation signals that iuvo is a trusted leader in advanced support services," said Beilman. "We're not just an IT service provider; we're a strategic partner capable of guiding businesses through complex technology challenges with confidence and precision. Microsoft is a global leader, and having their endorsement lets the market know they trust our capabilities for even the most advanced business needs."
As Microsoft notes, designated partners stand out due to their ability to deliver support at scale, reduce escalation rate, and support cloud adoption and growth.
Support Designed for the Future
This designation comes at a pivotal time as organizations demand faster, smarter, and more personalized support from their technology partners. Customer expectations have evolved dramatically, and Microsoft created the Support Services designation to ensure businesses can identify partners who meet these higher standards.
"Customer expectations have evolved. They want faster, smarter support," Beilman said. "This designation reflects that shift and ensures businesses know exactly which partners deliver at that level."
"For the businesses we serve, this means quicker access to advanced resources, priority escalation paths, and solutions that minimize downtime," he added. "Our deep expertise means we can often resolve issues without escalating to Microsoft, but when escalation is needed, we take it directly to Microsoft's highest tier."
About iuvo
iuvo is a Boston-based transformational IT consulting partner helping organizations leverage technology to accelerate growth, strengthen security, and modernize operations. Since 2007 iuvo has supported businesses across finance, life sciences, technology, higher education, and professional services with high-touch, strategic IT services. iuvo's award-winning team holds multiple Microsoft designations and specializes in Microsoft 365, Azure, cybersecurity, cloud architecture, and advanced configuration-as-code solutions such as iuvo Guardian.
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