Alchemer Named to the 2021 Gartner® Magic Quadrant™ for Voice of the Customer for Second Consecutive Year

Selection based on Alchemer’s completeness of vision and ability to execute

Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer for the second year in a row.

“Customers rely on Alchemer to deliver a wide range of data collection channels, strong dashboard analytics, and streamlined integration with multiple third-party applications,” said David Roberts, CEO of Alchemer. “Our solution provides rapid speed to value. Customers are able to easily configure the platform to their specific use case with little to no IT involvement, meaning organizations can collect and act on feedback from customers and employees almost immediately.”

Gartner defines a voice of the customer (VoC) application as one that integrates feedback collection, analysis, and action into a single interconnected platform that helps understand and improve the customer experience.¹ Alchemer was recognized for its Ability to Execute and Completeness of Vision.

To view a complimentary copy of the 2021 Gartner Magic Quadrant for Voice of the Customer, visit here.

Gartner Disclaimer:

¹Gartner, “Magic Quadrant for Voice of the Customer," 29 November 2021, Jim Davies, Ed Thompson

GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Alchemer

Alchemer (formerly SurveyGizmo) transforms customer and employee feedback into operational gold to create customer-centric organizations. Alchemer provides an enterprise feedback platform that enables businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

For more information about Alchemer visit Alchemer.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211207005304/en/