SolarWinds Launches Federal Premium Support and Services for the Public Sector

New offerings are designed to meet the specialized needs of federal government and state, local, and education (SLED) customers who require access to U.S.-based technical experts or experts with experience operating in secure capacities.

SolarWinds (NYSE:SWI), a leading provider of simple, powerful, and secure IT management software, today announced the launch of SolarWinds^® Federal Premium Support, Monalytic Federal Professional Services, and Monalytic Federal Deployment Services – Fixed Scope, offerings designed to meet the unique needs of its public sector customers. Federal government agencies, state and local governments, and education customers using SolarWinds products to optimize and secure their dynamic IT environments now have access to around-the-clock support from seasoned experts with experience operating in secure capacities.

These comprehensive offerings allow SolarWinds public sector customers to select from tiered support and professional services options as they seek to plan, implement, maintain, and optimize their SolarWinds deployments. Service requests from SolarWinds Federal Premium Support customers will be provided by U.S.-based or U.S. citizen support representatives depending on the selected support tier. Additionally, customers who select the top-tier SolarWinds Federal Premium Support offering will have their service requests handled by technical support representatives who carry the security credentials certain agencies, branches, and departments require. This announcement builds upon the company’s recent acquisition of Monalytic, a monitoring, analytics, and professional services company and preferred SolarWinds services provider.

“SolarWinds has successfully provided these services to select customers for several months, and we’re thrilled to now offer these specialized support offerings to our federal customers with a simplified procurement process,” said Anselm Kia Peng, group vice president, global customer success, SolarWinds. “With an IT staff shortage plaguing the public sector, access to senior technical resources with DoD-grade credentials—available with our top tier of SolarWinds Federal Premium Support—when and where our customers need them, will help give our public sector customers peace of mind and will support them in their most critical missions.”

“We live in a concerning new reality where state-sponsored cyberattacks are on the rise, forcing organizations to re-evaluate their cybersecurity postures,” said Sudhakar Ramakrishna, president and CEO, SolarWinds. “SolarWinds has heavily invested in its Secure by Design initiative, which encourages public and private sectors to present a united front against criminals and foreign cyber actors. These new offerings stem from this commitment and provide our federal government customers with specialized support and professional services to help them enhance and secure their IT environments.”

“Prior to the acquisition by SolarWinds, Monalytic had over a decade of experience providing top-tier professional services and support to SolarWinds public sector customers—most within highly secure environments,” said Gregory Fetterhoff, president, Monalytic, a SolarWinds company. “SolarWinds is now able to take the Monalytic experience, coupled with its existing world-class commercial support capabilities, and introduce a portfolio of public sector-specific premium support offerings to best suit the unique needs of our customers requiring specific credentials, backgrounds, and skills. This is the first of many steps SolarWinds will take to meet the standards and requirements of our public sector customers in a manner unlike other vendors in the space.”

SolarWinds Federal Premium Support, Monalytic Federal Professional Services, and Monalytic Federal Deployment Services – Fixed Scope

SolarWinds Federal Premium Support, Monalytic Federal Professional Services, and Monalytic Federal Deployment Services – Fixed Scope grant public sector customers access to experienced engineers who can serve as an extension of their teams as they plan, grow, maintain, and optimize their SolarWinds deployment. These new offerings will:

• Provide access to resources designed to meet the organization’s background and security qualifications. For customers with specialized concerns and compliance requirements, users can request a higher tier of support providing a U.S.-based resource with the necessary background and who carries the security credentials certain agencies, branches, and departments require.
• Provide specialized resources at the onset of a support case life cycle. For those organizations requiring U.S.-based support or federal-grade experience and security credentials, SolarWinds can now offer support requests fielded by resources meeting the organization’s necessary credentials and qualifications based on the support plan selected.
• Assign designated resources to your account. In certain plans, resources are assigned to an organization and serve as an extension of the team. If problems arise, they’re already familiar with the organization’s IT infrastructure and can be quick to respond.
• These premium service offerings are broadly available through various procurement vehicles and SolarWinds customers’ preferred public sector Partners. For more information about these new offerings, visit: Monalytic Deployment Services https://support.solarwinds.com/federal-deployment-services/ or Federal Premium Support https://support.solarwinds.com/federal-premium-support-offerings/

Additional Resources

• SolarWinds Announces Acquisition of Federal Services Provider, Monalytic
• SolarWinds Secure by Design Resources
• SolarWinds Government Solutions
• 2021 Public Sector Cybersecurity Survey Results
• SolarWinds and GovLoop eBook: What You Can Do Now to Prepare and Persevere Through the Next Cyberattack

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About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, and secure IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with technology professionals—IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now, and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

This press release contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the features and benefits to organizations of SolarWinds Federal Premium Support and Federal Professional Services. These forward-looking statements are based on management's beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “aim,” “anticipate,” “believe,” “can,” “could,” “seek,” “should,” “feel,” “expect,” “will,” “would,” “plan,” “intend,” “estimate,” “continue,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission, including the risk factors discussed in our Annual Report on Form 10-K for the period ended December 31, 2021 filed on February 25, 2022. All information provided in this release is as of the date hereof and SolarWinds undertakes no duty to update this information except as required by law.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

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