Osage Casinos to Deliver a Superior Customer Experience and Optimize Operational Efficiency with Agilysys Solutions at New Hotel

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Osage Casinos have selected Agilysys solutions for their new hotel property opening in Tulsa, Oklahoma to deliver a superior guest experience across the property, as well as to help drive operational excellence from check-in to check-out.

Osage Casinos has seven casino locations in the state of Oklahoma, with hotel accommodations currently available at two of the properties. The Osage Casino in Tulsa features 24-hour gaming, restaurants, bar, and an event center, and will soon be adding a new 141 room hotel to the property. Scheduled to open in mid-2018, the hotel will be the newest addition to the local Oklahoma casino and hotel chain.

When choosing technology for the new hotel, the management team wanted a property management system that would help them streamline operations and better understand their guests’ needs and provide the best possible customer experience. Two other Osage Casino hotel properties are long-time users of the Agilysys LMS® property management system, and Osage chose to continue with the successful experience they have with their existing use of Agilysys products. As a result, they will deploy InfoGenesis® POS, Visual One® PMS, rGuest® Pay payment gateway and rGuest® Seat restaurant reservations and table management solutions.

“We are excited to continue our partnership with Agilysys and deploy these products at our newest property,” said Byron Bighorse, CEO of Osage Casinos. “We see so many advantages for our hotel with these products. The catering module is going to improve efficiency, and the back-end functionality that comes with Visual One will make accounting, reservations and direct billing so much easier. The analytics tool that is included in InfoGenesis is also helpful for one-stop-shop for reporting. The products generally fit well with our operation and have a nice user interface.”

Osage Casinos chose the following Agilysys solutions:

  • Visual One PMS - A comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system also offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management.
  • InfoGenesis POS - An award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
  • rGuest Pay – A payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.
  • rGuest Seat – A comprehensive reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior guest service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet, so that servers can greet guests and easily move around the restaurant to update table status. rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish and provide a customized dining experience.

“We look forward to expanding our relationship with Osage Casinos,” said Ramesh Srinivasan, President and CEO of Agilysys. “Visual One PMS is an ideal solution for properties that want a powerful yet flexible property management system, and combined with InfoGenesis’ industry-leading POS capabilities, they streamline operations and ensure fast and efficient guest service. The addition of rGuest Pay will help safeguard guest financial data, and rGuest Seat will provide easy table management and allow the F&B operation to deliver a customized dining experience. Together, the Agilysys solutions will allow Osage to boost operations and deliver world-class guest service.”

About Agilysys
Agilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.

Agilysys operates across North America, Europe, Asia-Pacific, and India with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com.


Agilysys, Inc.
Robert Shecterle, 770-810-6046
Richard Land, Norberto Aja or Jim Leahy, 212-835-8500

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