BOCA RATON, Fla., Dec. 21 /PRNewswire-FirstCall/ -- Agilysys, Inc. (NASDAQ:AGYS), a leading provider of innovative IT solutions, today announced it has achieved Gold Certification from Cisco(R). The Cisco(R) Channel Partner program provides Agilysys with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions. To earn Gold Certification, Agilysys had to meet or surpass the stringent personnel, training, customer satisfaction, specialization, and post-sales support requirements set forth by Cisco. This partnership enables Agilysys to drive growth and differentiate its business by extending its capabilities to meet the rising demand for advanced networking solutions and end-to-end Data Center solutions.
"Cisco is a recognized leader in the fast-growing market for networking solutions, and we're honored to be recognized as a Cisco Gold Certified Partner," said John Orr, vice president and general manager, Agilysys Storage and Networking Solutions. "With this certification, Agilysys can implement a more complete and enhanced solution for our customers through selling, delivering and supporting Cisco solutions."
"We are committed to creating the tools, training and programs that help drive channel partner profitability through improved productivity and return- on-invested capital," said Keith Goodwin, vice president, Worldwide Channel for Cisco. "With specializations in Advanced Unified Communications, Routing and Switching, Security, Wireless LAN, and Data Center Storage Networking, Agilysys has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of Cisco technology solutions."
The program delivers state-of-the-art technical and sales training so that certified partners can increase their ability to deliver services related to the latest Cisco technologies for maximized productivity. Cisco Gold Certified partners are recognized and rewarded for employing some of the industry's best-trained network technicians who can demonstrate their expertise in planning, designing, implementing and supporting Cisco network solutions. These teams of network technicians are audited annually to ensure that they consistently deliver industry-leading support and maintain the rigorous Cisco standards for network expertise and support capabilities.
As a Cisco Gold Certified Partner, Agilysys enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, Partner Access online (PAL). The new PAL tool is based on the same technology that Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Websites with real-time product and training information.
Cisco Gold Certified partners provide 24x7 technical services with one- hour response time for problem resolution and four-hour on-site response capabilities. These rigorous support requirements highlight Agilysys' commitment to supporting its strategic business network and sustainable business models.
In addition to being a Cisco Gold Certified Partner, Agilysys operates a Solutions Center in Southern California where it offers end users the ability to see in operation the entire Cisco Data Center product portfolio including VFrame Data Center Solutions, as well as other complementary Cisco technologies, such as Security Unified Communications and Wireless.
Agilysys is a leading provider of innovative IT solutions to corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. The company uses technology -- including hardware, software and services -- to help customers resolve their most complicated IT needs. The company possesses expertise in enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management and business continuity; and provides industry-specific software, services and expertise to the retail and hospitality markets. Headquartered in Boca Raton, Fla., Agilysys operates extensively throughout North America, with additional sales offices in the United Kingdom and China.
Source: Agilysys, Inc.